Questions and Answers
Question - What browsers will CU*@HOME Support?

Answer - CU*@HOME has been configured to work with both Microsoft Internet Explorer (ver. 4.0 and above) and Netscape (ver. 4.6 and above). We suggest that if you are having a problem, to up-grade to a newer version of either browser. You can download it here:

Internet Explorer, Netscape

Question - If I have Internet Explorer or Netscape, but I am still have problems connecting to CU@HOME what could the problem be?

Answer - It is our desire to keep CU*@HOME the most protected and reliable service available. Unfortunately, there are sometimes incompatibilities between some browser versions and the security features of CU*@HOME.

CU*@HOME has recently upgraded its security features to keep up with the best possible protection, which is currently the 128-bit encryption.

We recommend that you keep your browser version current because new features are being made available as time go on. In some cases the older browsers are not capable of utilizing these new features.

According to Netscape they now state that Netscape Communicator with 128-bit strong encryption is now available worldwide. In addition to the U.S. and Canada 4.73 version, Netscape Communicator 4.7 with strong encryption is available now in a number of different languages.

Note: Some problems have also occurred when using some of the older versions of AOL and Internet Explorer. We suggest that you empty your "History" and "Temporary Internet Files". You should find this located under TOOLS/INTERNET OPTIONS. This will give your browser a fresh start.

Question - How can I tell if I have the 40 or the 128 bit encryption version?

Answer -

In Navigator or Communicator, go to the Help menu and select About Navigator (or Communicator).

Look for the section that reads "Contains encryption software from RSA Data Security, Inc".

If the next paragraph says "This version supports U.S. security", that means you have 128-bit security. If it says you have International security, that means you have 40-bit security

Question - What financial software programs do CU*@HOME interface with?

Answer - Currently CU*@HOME interfaces with Microsoft Money. We do have plans to interface with Quicken. Our Members will be notified when that becomes available.